General Information

What if I received a damaged product?

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to [email protected]. Let us know your problem and please don’t forget to attach photos/videos which can clearly show the issue. We’ll send you a replacement one.

What is our refund policy?

We’ll gladly accept unworn and unwashed items on zerobinario.com for return within 10 days of the purchase on all full priced items. If you would like to return your order, please send an email to  [email protected] and mark it as RETURN for instructions on how to proceed.

Shipping & Orders

How do I place an order?

Browse through our collections and search for the items you like, then click the “Add to cart” button and then “Check out”. Enter your shipping and billing information and wait for your order to arrive. It’s that simple!

Do you ship internationally?

Yes, we are shipping to most countries worldwide.

How long does shipping take?

It depends on the item’s location, your location, and your shipping choice. 

For U.S. orders, items will usually take about 2-4 Weeks to arrive. 

Why did my order come in different packages?

Our inventory is distributed over multiple fulfillment centers across the U.S., with some fulfillment centers in other countries across the world. 

U.S. customers usually receive their orders from shipments made domestically, while international customers will usually receive their order from our international fulfillment centers. 

This means that orders containing multiple items may be shipped individually, and you may receive your items at different times.  

If you do not receive all your purchases within 4 weeks, please contact us to look into your shipment or to refund your payments.

How do I track my order?

We will send you a tracking number after we process your order. Simply visit the carrier’s website and enter the tracking number to see the shipping status of your package. (We’ll send you all the info in the email.)

If there is a problem with my order, what should I do?

If there’s an issue with your order, please contact our support team at  [email protected]. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers you have started with the carrier.

It is highly recommended to write from the same e-mail address you have used while placing your order. 

How do charges work?

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency for a better understanding, but the payment is made in USD when you checkout.

Are there custom charges for international orders?

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as a gift for our customers, but duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

Can I Cancel my order ?

You can Cancel or Change your order within 24 hours. A 5$ Fee will be applied. 

Payments

What forms of payment do you accept?

We accept payments from all the credit card types (Visa, Mastercard, Maestro, Amex, Discover, JCB, Diners Club). We also accept PayPal. 

How do I cancel or change my order?

Please contact our support team at [email protected] immediately if you would like to make changes to your order. You should use the same e-mail address you have mentioned while placing your order. 

Do it as fast as you can: we do our best to ship new orders in the day or next day after purchase. If you are too late, we wouldn’t have an opportunity to change or cancel the shipped order. Also, you must write from the same e-mail address you have used while placing your order.